Frequently Asked Questions
For longer-lasting candles, trim the wick to 1/4″ before lighting it, whether it’s the first burn or not. Use a wick trimmer or scissors for this. To prevent uneven burning and wax tunneling, make sure the candle stays lit until a complete melt pool forms across the surface during each use.
Don’t worry! A wax tunnel can happen to everyone when they don’t let the wax completely melt on the first burn. It may take 2-3 hours to completely melt the top.
Luckily, we have a solution. We would highly recommend buying this wax warmer on Amazon.com, where you can place your candle tin on top to melt it completely.
View Wax Warmer on Amazon.com
- We currently ship within the United States only.
- Your purchased items will be shipped on the following Monday and Thursday.
Regrettably, our policy does not allow for the acceptance of returns or exchanges when it comes to candles. We understand that every customer’s satisfaction is of utmost importance, and we are committed to providing the best possible service. However, due to the nature of candle products and their potential for alterations in quality once they have been used or lit, we must adhere to a strict no-returns and no-exchanges policy for these items.
We appreciate your understanding in this matter and are always here to address any other concerns or inquiries you may have regarding our products or services. Please feel free to reach out to our dedicated customer support team for any assistance you may require. Your satisfaction is our priority, and we are here to ensure your shopping experience with us is exceptional.
When it comes to clearance or discount items, it’s important to note that these particular products are treated as final sale items within our policy framework. We value each and every one of our customers and their shopping experience with us. Therefore, we want to be transparent about our approach to clearance and discount merchandise.
Due to the significant markdowns applied to these items, we must uphold a final sale policy for them. This means that once you make a purchase of a clearance or discounted product, it cannot be returned or exchanged. We understand that there may be instances where you might have concerns about the fit, color, or other attributes of these items, but we kindly ask for your understanding in this matter.
We take pride in providing top-quality products, and we thoroughly inspect all clearance and discount items to ensure they meet our high standards. If you have any questions or require further information about a particular product before making your purchase, please don’t hesitate to reach out to our customer support team. We’re here to assist you in making the best choices for your needs and preferences.
Your satisfaction remains our utmost priority, and we appreciate your trust in our products and services. Thank you for being a valued member of our community of customers.